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Samsung Washer Error Code 3C
A motor fault, or a fault in the motor sensor.
Also shown as: 3E, 3E1, 3E2, 3E3, 3E4, EA, EB Last verified: 2026-10-30
Most likely causes, in order
| Cause | How common |
|---|---|
| An overloaded drum the motor cannot turn | Most common |
| Something jamming the drum, such as a small item trapped between drum and tub | Common |
| A faulty motor or motor (hall) sensor | Less common — service job |
| A control-board fault driving the motor wrong | Least common — service job |
What to try, easiest first
- Switch the washer off, take out about half the load, and check the drum turns freely by hand.
- Look for anything trapped at the drum edge or in the door seal.
- Power the washer off for 2–3 minutes, then restart with the smaller load.
- If the drum will not turn by hand, grinds, or the code returns on a light load, stop — the motor or sensor needs testing.
Reset procedure
Soft reset (first try): press Power to switch the washer off, wait about 2–3 minutes, switch it back on and restart the cycle. If the code was a one-off sensor glitch, it often clears here.
Hard reset: switch the washer off, unplug it from the wall outlet (or switch its breaker off) for 2–3 minutes, plug it back in and restart. Never open a panel or touch wiring while it is plugged in.
When to call a technician
Call a technician if the drum will not turn by hand, the code returns on a small load, or you hear grinding. Motor and board work is not a beginner DIY job.
Difficulty, time and cost
| Difficulty | Service job after the basic checks |
|---|---|
| Typical DIY time | 15 minutes for checks; repair time varies (editorial estimate, not a quoted time) |
| Part / job cost | $100–$200 for a control board part alone; motor part varies by model. Board part range from the part-cost guide; motor part price is model-specific — check the part number for your model before ordering anything. Prices vary by model and area — treat every figure as an estimate, not a quote. |
Model notes and limits
3C is the current motor display; older models show 3E and its numbered sub-codes, and the oldest models show EA/EB. Warning: on a few models 3E is listed as a voltage error instead — if the motor checks do not fit, check the 9C/UC power page and your manual.
Front-load and top-load models, AddWash/FlexWash models, and US versus UK displays can show the same fault differently. Always confirm against the manual for your exact model number (on the label inside the door or lid, or on the back of the washer) before ordering a part.
Related codes
Frequently asked questions
I overloaded it once. Is the motor now damaged?
Not necessarily. One overload usually just trips the protection. Damage is more likely if the code keeps returning on normal loads.
The drum turns fine by hand but the code returns. What does that mean?
That points away from a jam and toward the motor sensor or control board — both need meter testing by a technician.
Why do old and new codes differ for the same motor fault?
Older Samsung models used letter codes for the motor fault; newer models use number-letter codes. The fault is the same, only the display changed.
Sources
- Solo Appliance Repair — Samsung washer error code list — https://soloappliancerepair.com/comprehensive-guide-to-samsung-washing-machine-error-codes/ (checked 2026-10-30)
- North London Appliance Repairs — Samsung washing machine error codes — https://www.northlondonappliancerepairs.co.uk/discussions/washing-machine-help-forum/samsung-washing-machine-error-codes.html?print=1&tmpl=component (checked 2026-10-30)
- WashingCodes — Samsung top-load washer error codes — https://washingcodes.com/samsung-wa52j8060a-wa52j8700a-top-load-washer-with-activewash-error-codes/amp/ (checked 2026-10-30)